Sun King Wholesale, Inc is proud to offer products and services that enrich the lives of our consumers and clients. At the heart of our success is a commitment to meeting the market’s demands for uncompromising quality at competitive prices.
Sun King Wholesale, Inc is organized into two business divisions: Retail Sales and Business Solutions.
Our Retail Sales division includes Sun King Flowers, a market leading provider of fresh cut flowers and roses to florists, wedding planners and the general public.
The Business Solutions division is home to Sun King Consulting. Sun King Consulting specializes in nearshore outsourcing services, including call center operations and management, sales, marketing and BPO services.
Sun King Wholesale is committed to providing unrivaled quality of product and service to our global family of clients and consumers.
We look forward to working with you!
Surveys Reveal Valuable Data
When customers contact a call center or customer service representative it is usually because they are experiencing a problem with a product or service. Many times, the customer is already frustrated and is anticipating a negative experience in which their issue will not be properly addressed or resolved.
As a business owner, do you have any real data on how this experience is impacting your business? Are your customers receiving the help they need in a timely and professional manner? Has the customer service support experience alienated your clients and cost you repeat sales or long term contracts?
If you want to know the real metrics behind your company’s performance it’s time to take a look at call center and customer service surveys. Speaking directly to your customers is the most effective and efficient manner to determine if they are satisfied or not, and why or why not. What are their expectations? What really happens when they contact your company? What is their perception?
Sun King Consulting offers call center and customer service surveys custom tailored to meet your business profile and desired metrics tracking. Just a few of the many categories of performance you can analyze while utilizing customer service surveys include:
- Effectiveness of problem resolution
- Effectiveness handling customer complaints
- Customer loyalty
- Courtesy, attitude and professionalism of customer service and sales staff
- Product and service quality and reliability
Call center and customer service surveys make your company more competitive and efficient. Empower your business by gathering the information you need to prioritize decisions based on feedback directly from the consumer. Improve communication, increase service quality, sales effectiveness and productivity.
Please click on the following link to visit our premier call center and customer service survey partner for a no obligation discussion about creating a customized customer service survey for your business needs.
Post-harvest preparation of fresh cut flowers from Colombia
Post-harvest preparation of fresh cut flowers from Colombia
Fresh Cut Flower Production: Colombia
Colombia, located in northwestern South America, is one of the largest producers and exporters of fresh cut flowers in the world. Sun King Flowers proudly partners with award winning farms and facilities located in Colombia in order to bring you the highest quality wholesale flowers grown and harvested year round under ideal conditions.
Read below to learn more about Colombia’s fresh cut flower industry, its impact on the economy, and how it directly relates to you as a consumer.
Colombia’s fresh cut flower production was valued at approximately $642 million in 2001. Fresh cut flowers were produced on 5,630 hectares in 2001 on more than 500 farms. Most of Colombia’s fresh cut flower production is located around Bogota, with small production areas in the Rionegro and Antioquia regions around Medellin and Cali. Roses, standard and miniature carnations, and chrysanthemums account for almost 80 percent of Colombian production and exports.
Colombia has ideal growing conditions for cut flowers, abundant labor and land, and high light levels, giving it a production cost advantage over U.S. producers. Relatively low investment costs and a cooperative local government have contributed to the flourishing of Colombia’s cut flower industry.
Colombia was the second largest exporter in the world in 2001 and exported about 95 percent of its cut flower production, primarily to the United States and the EU. The Colombian cut flower industry was developed in the late 1960s specifically as an export business, replacing traditional small-scale agricultural production. In 2001, Colombian producers exported more than $610 million worth of flowers.
The United States was the destination for about 80 percent of Colombian exports during the period 1997-2001. The EU was the destination for about 12 percent of Colombia’s exports. Flowers destined for the United States are transported in 35,000 boxes on 20 daily flights into Miami International Airport. The industry employs approximately 79,000 people directly involved in production and another 75,000 indirectly in shipping, packaging, and other services. The largest cost component of production is labor, representing 30 percent of the cost of the final product.
Cut flowers accounted for 5 percent of the value of total Colombian exports and contributed 3 percent to the Colombian gross domestic product in 2001. (USITC.gov – pub 3580)
